Visibility & Monitoring
Business+

Live Screen View —
Real-time desktop oversight

See exactly what's on any team member's screen in real time. Designed for BPO quality assurance managers who need instant oversight without disrupting agent workflows.

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Employee-aware monitoring — by design.

Employees are notified when live view is enabled for their account via their status bar indicator and personal dashboard. Live screen access is logged — every viewing session records who watched whom and for how long.

Key Capabilities

Real-time quality assurance — every issue caught before the client does

Real-time desktop stream
Real-Time Desktop Stream

View any team member's screen live with near-zero latency. Switch between agents without any notification or disruption to their workflow.

Session recording archive
Session Recording Archive

Sessions are recorded and stored for retrospective quality review. Playback any session from the past year to investigate incidents or coach agents.

BPO quality assurance
BPO Quality Assurance

Designed for call centre floor managers. Monitor multiple agents simultaneously in a grid layout, with one-click focus on any individual screen.

Manager permission required
Manager Permission Required

Only users with the Manager or Admin role can access live screen view. Access is logged — every viewing session is audited with who watched whom and for how long.

BPO Use Case

Built for floor managers with 50+ agents

  • Monitor your entire floor from a single browser tab
  • Spot compliance issues in real time before they become incidents
  • Coach agents with live context rather than anecdotal feedback
  • Record high-value or high-risk interactions automatically
  • Full audit trail satisfies ISO and SOC2 audit requirements
Live screen view with real-time streams Screenshot gallery with session history Productivity insights from live monitoring Employee dashboard with activity data Productivity reports from live sessions
How It Works

Real-time visibility — agents informed, quality protected

1
Manager Opens Live View

From the dashboard, navigate to Live Screen View. Select a team or individual agent to begin streaming.

2
Screen Streams in Real Time

The agent's screen appears with near-zero latency. No notification is sent to the agent during a live view session.

3
Session Auto-Recorded

The session is automatically saved to the audit archive. Managers can annotate the recording with timestamps and notes.

Related Features
Screenshots
Webcam KYC Coming Soon
Real-Time Dashboard

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No credit card required. Live Screen View available on Business and above.

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