BPO & Outsourcing
The platform built for
offshore accountability.
Workforce verification, zone compliance, and shift-level control — all in one platform built for BPO operations at scale.
Platform Features
Every tool BPO operations demand
Live Screen View
Watch any agent's screen in real time for QA monitoring without scheduling sessions or interrupting work.
Advanced Identity Controls
Multi-factor device registration and session-based attendance locking to prevent proxy clock-in.
Zone-Based Compliance
Define work zones by geography. Enforce different monitoring rules per region, office, or client contract.
Shift Scheduling
Build shift rosters, assign agents, and track adherence automatically. No spreadsheets.
Application & Productivity Analysis
Identify which applications consume the most time per agent, per team, or per shift. Optimise workflows from data.
Automated Payroll
Pay agents across 80+ countries via Wise or PayPal. Hours auto-calculated from verified timesheets.
Built for offshore operations at scale
- Monitor live agent desktops and activity from a single dashboard
- Manage shift rosters and security policies across multiple offshore sites
- Generate client-ready reports with verified attendance and productivity data
fewer payroll disputes in BPO teams using TheDeskMonitor
Touch
Automated verified attendance — no manual timesheets, no disputes
shift coverage tracked across all timezones automatically
See how TheDeskMonitor works for BPO
Purpose-built for offshore teams. Start your 14-day trial today.